The In-App Messaging feature (Beta) is available to Pro and Premium customers. This is a real-time chat feature that allows admins to send messages from the web app to users out in the field on the SiteCapture mobile apps. All messages are stamped with the date and time. Users on the mobile app can also upload photos via chat.
1. If this feature is turned on in your account, Portal Admins have the ability to turn the feature on and off under Admin>Settings>Messaging. Check the box "Enable In-App Messaging" to enable the feature on web and mobile. Click "Save Changes". Once the In-App Messaging feature is enabled or disabled, all users must log out and log back in to ensure the functionality is updated and fully operational across the platform.
2. The chat icon is on the top right corner of the web app next to the search icon. If there are no new messages, it will appear greyed out.
3. Click on the chat icon and you will see if you have any messages. Since, the icon is greyed out, you will see that there are no new messages. Click close and the box will disappear.
4. When there is a new message, the chat icon will display red with the number of new messages received. Click on the chat icon to view the projects that have the new messages.
5. A pop up will appear and show a list of projects with new chat messages. Click on the project, to open the project and view the new message.
6. The project will open directly to the chat tab and display a history of chat messages along with the display name and time stamp.
7. To send a message to the assigned user or users who have share access on a project, add text and click Send.
8. After hitting send, your message will be sent to the user(s) and display a time stamp.
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