If a team member no longer requires access to SiteCapture, you can disable their user to remove access. Once a user is disabled, you will no longer be billed for it and it will not count toward your included user total in future billing cycles. If you wish to completely remove a user from your microsite, and are sure you will not need to use the associated username in the future, you also have the ability to delete users.
Table of Contents:
How to Disable Users
SiteCapture highly recommends disabling users instead of permanently deleting them. Any disabled users in your portal will not be billed and won't count towards your total amount of users allowed. When you disable a user, this allows you to re-enable the user in case they do work for you again in the future. Deleting a user will not allow you to re-create the user again.
▸ Who Can Disable Users?
- Fields User
- User
- Customer
- Read-Only Managers.
Portal Admins can disable all users, regardless of their role.
Managers can disable users with the role:
1. Click on the Admin (gear) icon in the upper-right corner of the Dashboard, then under Team click Users.
2. Click on the user you wish to disable
3. Uncheck Enabled to disable the user, then click Save Changes.
How to Delete Users
We only recommend deleting users if you are certain you will not need to re-use the associated username. To delete a user, follow the steps above to enter the edit user page.
▸ Who Can Delete Users?
- Fields User
- User
- Customer
- Read-Only Managers.
Portal Admins can delete all users, regardless of their role.
Managers can delete users with the role:
1. Click on the Admin (gear) icon in the upper-right corner of the Dashboard, then under Team click Users.
2. Click on the user you wish to delete.
You may need to uncheck the Enabled Only box to find the user.
3. Click Delete this User.
You will not be able to create a user with this same username, even when they are deleted.
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