What is Syncing?
When you open the SiteCapture app, your device will download projects from your company's microsite. Once you've filled out these projects, your device needs to upload the photos back to your company. This process is called Syncing.
Sync Issues
If you are experiencing a sync issue, please see this guide: iOS: Sync Troubleshooting
Table of Contents:
How to Sync
1. By default, your app will start syncing projects when you return to the project list. While the app is syncing, the Sync Icon in the upper right will spin, and each project will display "Sync in Progress" along with the number of fields that are syncing.
2. You can check your Sync Status by going to the Settings Menu at the top left and tapping on "Sync Status".
3. The sync status gives you information about what type of connection you have (wifi/5G/etc.), how many projects, and the number of media and fields that need to be synced.
4. When syncing is complete you will see Projects, Media, and Fields at 0. To manually start a sync, you can click on the "Start syncing now" button.
Syncing Best Practices
1. Change your mobile settings to not to let the device go to sleep, as the app needs remain open to sync to the cloud.
2. Do not to leave the project list view screen or sync status screen to actively sync.
3. Syncing does not occur when taking photos or filling out a project.
4. Check your sync status and if the numbers are all at 0, this means you have completed syncing.
5. Do not log out before completing a sync. You will lose photos and data if you log out before syncing completely.
6. Do not share one username between multiple people and devices. This may cause data loss. Please contact your admin who assigns you work if you need your own username.
7. Avoid switching apps before your projects are fully synced.
Sync Settings
Tap to turn these features on and they will highlight green.
- Sync on Wifi Only: Syncing only occurs when you are connected to wifi. Syncing will not occur when you are connected to data.
- Optimize Photo Download: This feature will not download all photos during a sync. Photos are downloaded individually by clicking on the thumbnail for the photo.
- Auto Sync: This feature will cause your device to automatically sync after completing each section in a project.
- Sync Notifications: Receive a notification if you have unsynced photos and data on your phone and need to reopen SiteCapture to finish syncing.
Tapping on "Issues Syncing" will take you to this syncing guide and allow you to submit a support ticket. If your sync seems like it is stuck, see this article for troubleshooting steps: iOS: Sync Troubleshooting
Send Device Logs to SiteCapture
When experiencing technical problems, our support team may ask for you to send your device logs. This is data that will help identify any bugs or issues that may be contributing to the problem you are experiencing. To send SiteCapture your device logs:
1. Navigate to Settings, and then to Sync Status.
2. At the bottom of the screen, tap 'Send device logs to SiteCapture'.
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