This feature is only available to Portal Admins and Managers. If a field user resolved the issue that caused a validation to fail, admins can now manually resolve it so it no longer appears as Failed. Follow the steps below to update the validation status.
📌 When Can You Resolve a Validation?
You’ll see the Edit button when a validation status is:
- ❌ Failed
- ✅ Resolved
🔄 Steps to Resolve a Failed Validation
1️⃣ Click the Edit Button
Locate the failed validation and click the Edit button next to it.
2️⃣ Set Status to Resolved
A pop-up window (modal) will appear allowing you to update the validation status.
- Change the validation status to Resolved ✅
3️⃣ Enter a Required Comment ✍️
You must enter a comment explaining:
- What was fixed
- Why the validation is being resolved
4️⃣ Click Save
Once you've added your comment:
- Click Save to confirm.
What Happens Next?
- The validation will no longer display as Failed
- It will now reflect as Resolved
- Your comment will be saved as part of the validation history
Comments