Resolve a Failed Validation

Clearing a failed validation just got quicker. When a validation fails, you'll now see a dedicated "Resolve this validation" checkbox right on the validation — no need to open the editor and change the status manually.

Any user with edit permission on a project can resolve validations on that project. If a field user resolved the issue that caused a validation to fail, the validation can be manually resolved so it no longer appears as Failed. Follow the steps below to update the validation status.

🔑 Who Can Resolve a Validation?

• Any user with edit permission on the project — this is no longer limited to Portal Admins and Managers
• Users with read-only access to a project (because of their permission level, their role, or the project’s current state) cannot resolve or edit validations
• This applies in the Web App and in the iOS and Android apps

[SCREENSHOT 2.1 (optional)] The Edit button on a validation, visible to a non-Manager user who has edit permission on the project. Place under the 🔑 section.

✨ What's Changed

Previously, every validation showed an Edit icon, and resolving a failed validation meant clicking Edit and updating the status yourself. Now the button you see depends on the validation's state:

• Failed validation → shows a Resolve button (labeled "Resolve" or a check-mark icon) with a helpful tooltip explaining what it does.

📌 When Can You Resolve a Validation?

You’ll see the Edit button when a validation status is:

• Failed
• Needs Manual Review
• Resolved

Validations marked Needs Manual Review (yellow indicator) can be resolved in exactly the same way as failed validations once someone on your team has reviewed the photo.

⚙️ How to Resolve a Failed Validation

1. Find the validation in a failed state.
2. Click on the red edit icon. 
3. Check "Resolve this validation".
4. The status dropdown is automatically set to "Resolved" and locked — no need to pick a status.
5. Add a comment if you'd like (just as you do today).
6. Click Save.
7. The failed validation will now turn green and Pass (see 2nd image). 

      

❓ FAQ

Can I still add a comment when resolving? Yes — the comment box works exactly as it does today. Only the status dropdown is pre-set and locked to "Resolved."

What if I clicked Resolve by mistake? You can close out without saving, and the validation keeps its current state.

Questions? Contact our support team ([e-mail]) — we're happy to help! 💬