Usernames in SiteCapture must be unique across all organizations using the platform. Each username should represent a single individual and must not be shared with others. To help ensure uniqueness and simplify user management, we recommend using the individual’s email address as their username. If a username has already been used by someone in another organization, you’ll receive an error when attempting to add it again. If you prefer not to use an email address, make sure the username includes a unique identifier—such as the company name, department abbreviation, or user initials—to avoid duplication (e.g., jdoe_ACME or jane.sales). It’s important to note that while the username must be unique across SiteCapture, the email address displayed beneath the user’s name in their profile does not need to be unique.
1. Admin users can create new users by clicking the “Admin” gear in the top right corner of their portal (web app).
2. Click "Users" in the drop-down menu
3. Click "Create New User"
4. Choose a unique username. We recommend using an email address for the username.
5. Choose the role of the user.
- Portal Admin: Has access to all features.
- Managers: No access to Company, Settings, Templates, or Adding Users with Manager or Portal Admin roles.
- Field Users: Has access to Changing Statuses, Search/Sort/Filter Work, Can see customer hidden fields and documents.
- Customers: Has access to Changing Statuses, Search/Sort/Filter Work, Can see field user hidden fields and documents.
Click here for a detailed description of the user roles and permissions.
7. If you would like to email your new user their login credentials, check the box. Once all required fields are filled in, click Create.
8. This is the email that will be sent to your users.
9. After you click Create, a Copy views configuration module will appear. If you would like to copy an existing user's view configuration to the new user, select the User whose view configuration you would like to copy. You can search by typing the user's display name in the search box. Click Copy Views at the bottom.
10. The new user has been created and the view configuration has been copied.
11. If you do not wish to copy any views click Skip this Step.
12. After your user is created, you can click on the username to edit any information in the user record or to add information in the tag field, which can be used for storing any sort of additional data (like company name). You can also view user history such as when the user was created, and updated, who updated the user, and their last login date.
13. You can also view the last login date on the user list page.
Device Authorization (Android)
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